Help Center
Everything we know about AI vehicle damage assessment, written so you don't have to guess. Built for owners, fleet managers, and the insurance-curious.
Getting Started
What Chassly does, how AI assessment works, and how to take great damage photos.
Your first Chassly assessment: what to expect
A walkthrough of running your first AI vehicle damage assessment online, from photos to repair report, and what each step of the flow does behind the scenes.
5 min read · Updated May 2026
What is Chassly and how does AI vehicle damage assessment work?
Chassly uses AI to analyze photos of your vehicle damage and produce repair cost estimates, severity ratings, and DIY-vs-professional recommendations in under a minute.
6 min read · Updated May 2026
How to photograph car damage for the most accurate AI assessment
A step-by-step guide to taking damage photos that produce accurate AI repair estimates. Covers angles, lighting, distance, and the most common photo mistakes.
7 min read · Updated May 2026
Understanding Your Report
Decoding severity levels, repair vs replace decisions, and what the cost ranges mean.
Repair or replace? How AI decides what your car needs
Whether your car panel can be repaired or needs replacement depends on material, severity, and labor cost. Here's the framework Chassly's AI uses, and how to evaluate the decision yourself.
6 min read · Updated May 2026
How accurate is AI car damage assessment vs a body shop estimate
AI damage assessment vs body shop estimates: where each is accurate, where each fails, and how to use both together for the smartest repair decisions.
5 min read · Updated May 2026
Reading your AI damage report: a complete walkthrough
Every field in a Chassly damage report explained: severity ratings, cost ranges, repair recommendations, AI confidence, and what to do with each piece.
6 min read · Updated May 2026
What does each damage severity level mean: minor, moderate, major, severe
Chassly classifies damage on a 4-level scale: minor, moderate, major, severe. Here's exactly what each one means and how it affects repair cost and recommendations.
5 min read · Updated May 2026
Should you file an insurance claim for a small dent? A decision framework
Filing an insurance claim for minor car damage isn't always the right call. Here's a 5-minute framework to decide whether to file, pay out of pocket, or get a quote first.
6 min read · Updated May 2026
After the Damage
What to do once you have your assessment: DIY guides, finding shops, and insurance documentation.
DIY car damage repair: what's safe to fix yourself
A practical guide to DIY-safe car damage repairs: what's realistic to fix at home, what to leave to a shop, and the tools and materials you need.
6 min read · Updated May 2026
How to choose a body shop: 7 questions to ask before you commit
Picking the right body shop matters more than picking the cheapest. Here are the 7 questions that separate great shops from mediocre ones, and what to listen for.
5 min read · Updated May 2026
Documenting damage for an insurance claim: the photos and paperwork checklist
A complete checklist of photos, documents, and witness info you need to support a smooth insurance claim. The difference between a 2-day approval and a 3-week dispute.
5 min read · Updated May 2026
Vehicle Care & Prevention
Common damage types, prevention tips, and the small habits that protect your car's value.
The most common car damage types and what causes them
From parking-lot dings to hail dents, here are the top six car damage categories owners face: what causes each, what they cost to fix, and which are preventable.
5 min read · Updated May 2026
How weather and parking habits affect your car's body damage risk
Where and how you park has a bigger effect on body damage risk than driving habits. Here's what hail-prone areas, garage parking, UV exposure, and lot choice cost you over time.
5 min read · Updated May 2026
Account & Privacy
How Chassly handles your data, pricing details, and managing your account.
Pricing, plan limits, and how the $2 starter assessment works
Complete breakdown of Chassly's pricing: $2 one-time starter, Driver and Business subscriptions, what each tier includes, annual savings, and how upgrades work.
4 min read · Updated May 2026
How Chassly stores your photos, VIN, and personal data
A plain-English explanation of where Chassly stores your data, how long it keeps it, what's encrypted, and what you can request to be deleted.
5 min read · Updated May 2026